We are aware of an ongoing issue where you may be seeing a "license not found" message upon creating an account. We are working to resolve this issue and are confident that we will have a fix implemented soon. In the meantime, you have two options:

  1. Check back on Thursday, October 22nd. We are confident that this issue will be resolved by that time at the latest.
  2. Send us a message (use the chat icon at the bottom right of the screen) and we'll get back to you as soon as the issue is resolved. Please include your most up-to-date license number.

We believe that this issue specifically impacts individuals with a "Medical Doctor," "Osteopathic Physician," or "Physician and Surgeon" license.

We're so sorry for the inconvenience - thank you for your patience!

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