The article explains warning symbols (⚠️) on Professional, Pro+, or Concierge requirement tab, indicating issues with credit hours, such as hours applied to prior license cycles, carried over credits, duplicate courses, maximum hour restrictions, and credits used for license reactivation. It details common messages, examples, and solutions for managing continuing education compliance.
Types of Error Messages on your CE Broker Account
⚠️ Hours Not Applied. Posted to Prior License Cycle
This message appears when the system detects a shortage of hours from a previous renewal period. If required by your Board, the system will automatically apply the first available credits you complete to satisfy the previous cycle before applying them to your current requirements.
Any affected courses will display this notification. Even if you previously completed your requirements and renewed your license, your regulating entity may require that all CE records be reported to your CE Broker account before credits can be applied to your current renewal period.
Troubleshooting Hours Not Applied. Posted to Prior License Cycle
If you see this message next to a mandatory Laws & Rules requirement on your 2022–2024 CE Cycle, check your 2020–2022 CE Cycle. The system may have applied your new course to cover a missing credit from that period.
If you completed a Laws & Rules course for 2020–2022, report it to your account and the system will adjust your hours. If not, you’ll need to take a new course to meet the 2022–2024 requirement.
⚠️ Carried Over to General for x Hours
This message means you’ve earned more hours than the minimum required for a specific subject area. Once that requirement is met, any extra hours can be applied to your remaining General requirement.
Example: If the Medical Errors requirement is 2 hours, completing a 2-hour course satisfies it. If you then take an additional 0.5-hour Medical Errors course, your data will show 0 hours for that course in Medical Errors, with a note that the extra 0.5 hours has been applied to your General requirement.
⚠️ Carried Over From [subject area]
This message corresponds with the previous one. You will typically see this message next to excess credits from other subject areas, that have been carried over to apply in the General section of your CE Requirements tab.
⚠️ Completed Already on This Transcript
Some Boards do not allow the same course to be completed multiple times within a single renewal period. If the system detects a duplicate credit (regardless of the completion date), it will show 0 hours along with a notification.
If your Board allows repeated courses, duplicates will not trigger this message. If you see an incorrect duplicate, you will need to delete it manually.
⚠️ Maximum Hours Restriction by Self Submit Category
Some Boards limit the number of hours you can claim for certain activities, such as reading journal articles, teaching courses, CPR certification, or providing Pro Bono services. If you exceed the allowed hours, the excess will not count, and this notification will appear.
You can check specific restrictions for each reporting option by clicking Learn More ˅ under that option on the ⊕ Report CE page in your account.
⚠️ Excess Hours Not Applied
This message indicates that you’ve exceeded the minimum hours required for a specific subject area, and the extra hours cannot be applied elsewhere.
Example: If your Board requires 20 total hours, with 5 needing to be live, the system will stop counting online/home study hours once you’ve reached the 15-hour maximum. Any additional online/home study hours will show as 0 hours on your specific subject area with this message, since the remaining 5 hours must be completed as live training.
⚠️ Simultaneously Posting to Multiple Subject Areas
Some Boards allow a single course to fulfill multiple requirements. When this occurs, the course will appear in more than one section on your CE Requirements with a note indicating it applies to multiple requirements.
Example: If you need a certain number of live General hours and 2 hours of Medical Errors, an in-person Medical Errors course could satisfy both. It will appear under both the Medical Errors and General sections of your CE Requirements.
The hours are not counted twice. For instance, a 2-hour course applied to multiple areas still only counts as 2 hours toward your total. If you need 20 hours in total, that 2-hour course leaves 18 hours remaining.
⚠️ Hours Used for Reactivation of License
If your license was previously inactive, some courses may show 0 hours with a note that they were used for license reactivation. Credit applied to reactivation cannot also count toward your regular renewal, so you will need to complete additional courses to meet your renewal requirements.
If your license is currently inactive, contact your regulating entity for guidance on reactivation requirements.
Please feel free to review the following articles related to this topic for additional context and guidance: