Enhanced CE Broker Experience - Course Not Giving Credit

This is our new, enhanced CE Broker experience, and we’ll be rolling it out to users over the next few months. If your account hasn’t been updated yet, stay tuned—there’s an exciting new experience on the way!

Reasons You May Not Be Receiving Credit for a Course

If a course in your account shows 0 hours in your course history, it typically means that the course was not approved for your profession in the subject area it was applied to, that it was self-reported but did not include the correct hours or approval for the subject area or profession, or that the educational provider reported the credit incorrectly. 

Courses marked with "Not a course for the Transcript reported" and a warning symbol indicate that the 0 hours were applied for one of these reasons.
 

 

⚠️ Course completion date outside renewal period

This message appears when a course is completed on a date that falls outside the current renewal cycle displayed in your CE Broker account. For example, if your renewal deadline was April 30 and the course was completed on May 1, this warning mighj appear.

Depending on your specific Board regulations, these hours may or may not count toward your current requirements. This label serves as a notification that the completion date does not align with the standard cycle dates currently on file.

⚠️ Not a course for the transcript reported

This message indicates that the course might not be approved for your specific profession or regulating board. When an educational provider submits a course for approval, they may only request it for certain license types.

For example, a course may be approved for Medical Doctors but not for Osteopathic Physicians. If you see this message, the course might not satisfy your specific requirements because the provider did not have it approved for your particular license type.

⚠️ Hours Not Applied. Posted to Prior License Cycle

This message appears when the system detects a shortage of hours from a previous renewal period. If required by your Board, the system will automatically apply the first available credits you complete to satisfy the previous cycle before applying them to your current requirements.

Any affected courses will display this notification. Even if you previously completed your requirements and renewed your license, your regulating entity may require that all CE records be reported to your CE Broker account before credits can be applied to your current renewal period.
 

Troubleshooting Hours Not Applied. Posted to Prior License Cycle

If you see this message next to a mandatory Laws & Rules requirement on your 2022–2024 CE Cycle, check your 2020–2022 CE Cycle. The system may have applied your new course to cover a missing credit from that period.

If you completed a Laws & Rules course for 2020–2022, report it to your account and the system will adjust your hours. If not, you’ll need to take a new course to meet the 2022–2024 requirement.

Troubleshooting Not Receiving Credit for a Course

If the course was reported by the educational provider, contact them directly to confirm whether it was approved for your profession and subject area, and request that it be re-reported if there was an error. If the provider plans to offer credit for your profession but hasn’t yet, they can reach out to CE Broker for review. 

If the course isn’t approved for your licensure, you will need to find alternative credit using the CE Broker Course Search. For courses you self-reported incorrectly, simply delete the entry and report it again with the correct information.