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Reasons You May Not Be Receiving Credit for a Course
If a course in your account shows 0 hours in your course history, it typically means that the course was not approved for your profession in the subject area it was applied to, that it was self-reported but did not include the correct hours or approval for the subject area or profession, or that the educational provider reported the credit incorrectly.
Courses marked with "Not a course for the Transcript reported" and a warning symbol indicate that the 0 hours were applied for one of these reasons.
Troubleshooting Not Receiving Credit for a Course
If the course was reported by the educational provider, contact them directly to confirm whether it was approved for your profession and subject area, and request that it be re-reported if there was an error. If the provider plans to offer credit for your profession but hasn’t yet, they can reach out to CE Broker for review.
If the course isn’t approved for your licensure, you will need to find alternative credit using the CE Broker Course Search. For courses you self-reported incorrectly, simply delete the entry and report it again with the correct information.
Please feel free to review the following articles related to this topic for additional context and guidance: