Your CE Broker account shows compliance status as Complete if all required continuing education (CE) courses are reported and fulfilled for your license cycle. If the status is Not Complete, either some CE credits are missing or not reported. You can check your Requirements tab against your Course History to identify missing credits. Upgrading your account unlocks tools to track CE compliance and calculate needed credits.
Determining Your Compliance Status
My account says Complete ✅
Congratulations! The courses reported to your CE Broker account have fulfilled the continuing education requirements for this license period. Because your regulating entity is linked to your account, they can see your course history and compliance status at any time. When you notice your status as complete, you can proceed to your state website to review the next steps for your license renewal.
My account says Not Complete 🔺
If your compliance status says Not Complete, that means one of two things. Either the CE credit you have completed hasn’t been reported as required, or the CE credit required has not been completed.
To figure out what's missing or what else you need to do in order to be complete, you can refer to your Requirements tab and compare them to your Course History to manually calculate what’s missing. You will need to manually calculate your requirements by comparing each subject area in the requirement tab with each course posted to your course history. As long as your posted courses match the requirement tab, you should be complete.
Once all required courses are reported to your CE Broker account, your status will immediately change to Complete, and you will be ready to renew directly with your board!
How to Use the Requirements Tab with a Basic Account to determine what is missing:
The Requirements tab is a general outline of renewal requirements and does not reflect your individual, real-time completion progress.
- Verify the Transcript Cycle date range to confirm the period for which the requirements apply.
- Carefully read the requirements breakdown, noting the number of hours required for each subject area. For example, if the requirement tab says you need 2 hours of "Medical Errors", then you need to verify that there is one or more courses specifically reported for that subject area in your course history. You can click on the course to view the subject area, that way you can confirm that it covers the requirement.
- Track your compliance manually. As a Basic user, you must use the Requirements tab as a checklist. Manually compare the courses you have completed and reported in your account against these requirements to determine your current progress toward compliance.
Why am I still "Not Complete" if I have already reported everything?
If you believe all of your requirements are already reported, but your compliance status still shows Not Complete, check how the courses are categorized in your Course History.
- Incorrect subject area: Courses must match the exact subject area listed in your Requirements tab to fulfill that requirement. For example, if a specialized course is categorized as "General" hours or listed under a different subject area, its hours will apply to your general count rather than fulfilling the specific mandatory requirement.
- Why this happens: This usually occurs if the educational provider reported the course under a different category according to their approval type, or if it was self-reported with an incorrect subject area selected.
- How to resolve it: If you manually reported the course, you can easily correct this by deleting the entry from your Course History and re-reporting it with the correct subject area selected. If the course was posted directly by an educational provider, contact them to verify if it was approved for that specific mandatory subject area and ask them to re-report it correctly.
Need Assistance Calculating Your Compliance?
If you have a Basic account, and you would like for CE Broker to automate your compliance calculation, you can activate your Professional, Pro+, or Concierge Account benefits to unlock your CE Compliance Transcript. This powerful tool calculates the specific credits you need in order to complete your requirements.
Renewing Your License
Your regulatory licensing agency is connected to the CE Broker system and can access both your Compliance Status and Course History at any time. Once all of your continuing education requirements have been met, the status next to your license will show Complete within your CE Broker account and this indicates that you are eligible to renew your license.
The final step is to visit your regulatory licensing agency’s website to complete the renewal process. During renewal, you will verify your personal information and pay any applicable fees directly to your state board.
Note: CE Broker is not authorized to renew licenses. It serves solely as a platform for tracking CE compliance, while all license issuance and renewal is handled directly by your regulating entity.
Please feel free to review the following articles related to this topic for additional context and guidance: