Activating a new CE Broker account may show a "license number not found" message due to three reasons: the license is a Preliminary or Intern type not integrated into CE Broker; incorrect license number format, which must match the state's exact format including punctuation; or selecting the wrong state during license search. Users should verify their license details and state selection, and contact support if issues persist.
License Number Not Found Message
There are three potential reasons for this situation:
1. The license is a Preliminary or Intern License Type
State Boards do not currently integrate these preparatory licensures into the CE Broker system.
While you will not be able to create an account until a "fully fledged" professional license is issued by your regulating entity, you can still utilize the CE Broker course search as a reference for pre-approved courses to help meet your compliance needs!
2. The license number format is incorrect.
As there is no universal standard for license numbers, license number formats can vary from state to state.
When typing in your license number, it must be added exactly as it appears on your state's verification website. This includes all numbers, letters, spaces, and punctuation.
Common license number mistakes include:
Missing numbers
Missing letters
Missing punctuation
Missing qualifiers
You can contact your regulating board if you need further clarification on your license number format. If you confirm your license number and format are correct, but continue to receive the license not found message, please get in touch with our support team for further assistance.
3. Ensuring that you are selecting the appropriate State in the license search.
CE Broker tracks professions across 100+ regulating boards and agencies. If an incorrect state is selected, you may see a message saying your license number cannot be found.
To ensure your license is correctly located:
Go back one page and click Explore Other Plans at the top of the screen.
Select Your Location, then choose the correct State ▾ and Profession ▾ from the drop-down menus.
Once your state and profession are correct, select your preferred account plan: Professional, Pro +, Concierge, or Free Basic.
Please feel free to review the following articles related to this topic for additional context and guidance: